Privacy Notice
Last Updated: 10/03/2025
1. Introduction
Welcome to The Therapist Finder (the “Website”). This Privacy Notice explains how we collect, use, and protect your personal data when you visit our Website, register as a therapist, or interact with our services.
We are committed to protecting your privacy and handling your personal data in accordance with UK GDPR and the Data Protection Act 2018.
If you have any questions, please contact us at contact@thetherapistfinder.com.
2. Information We Collect
We may collect and process the following types of personal data:
2.1. Information You Provide Directly
- When you create a therapist profile: name, email, phone number, qualifications, specialisms, and professional website links.
- When you contact us: name, email, and message details.
- When you subscribe to our newsletter: email address.
2.2. Information We Collect Automatically
- Cookies & Analytics Data: When you visit our Website, we collect data such as your IP address, browser type, pages visited, and time spent on the Website using cookies and similar technologies.
2.3. Payment Information
If you subscribe to a paid listing, payment processing is handled by [Insert Payment Provider, e.g., Stripe or PayPal]. We do not store your payment details.
3. How We Use Your Information
We use your data for the following purposes:
- To provide our services – enabling therapists to create and maintain their profiles.
- To communicate with you – sending updates, responding to inquiries, and managing your account.
- To improve our Website – analysing how users interact with the site to enhance user experience.
- For legal and security purposes – preventing fraud, ensuring compliance with legal obligations, and protecting user data.
We do not sell, rent, or share your personal data with third parties for marketing purposes.
4. Legal Basis for Processing Data
Under UK GDPR, we rely on the following legal bases to process your data:
- Consent – when you sign up for newsletters or create a profile.
- Contractual necessity – to provide services to therapists.
- Legitimate interests – improving the Website and ensuring security.
- Legal obligations – complying with tax, regulatory, or legal requirements.
5. Who We Share Your Data With
We may share your data in limited circumstances:
- Service Providers: Website hosting, email marketing, or analytics tools (e.g., Google Analytics).
- Payment Processors: Secure handling of transactions (e.g., Stripe, PayPal).
- Legal Authorities: If required by law or to prevent fraud or security threats.
6. Data Security
We implement technical and organisational measures to protect your data. However, no online service is 100% secure. You are responsible for keeping your account credentials confidential.
7. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data.
- Correction: Ask us to update inaccurate or incomplete information.
- Erasure: Request deletion of your data (except where legally required to retain it).
- Objection & Restriction: Limit or stop processing your data under certain conditions.
- Data Portability: Receive your data in a machine-readable format.
- Withdraw Consent: Opt out of communications at any time.
To exercise these rights, contact us at contact@thetherapistfinder.com.
8. Cookies & Tracking Technologies
We use cookies to improve user experience and track website activity. By using the Website, you agree to our Cookie Policy. You can control cookie settings in your browser.
9. Data Retention
We retain your data for as long as necessary to provide services and comply with legal obligations. Therapist profiles remain active unless removed by the user.
10. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing any personal data.
11. Changes to This Privacy Notice
We may update this Privacy Notice periodically. The latest version will always be available on our Website. Continued use of the Website after updates means you accept the changes.
For any privacy-related inquiries, contact us at info@thetherapistfinder.com.
Website Enquiry Terms & Conditions
By submitting a message through this website, you agree to the following:
1. Purpose of the Contact Form
The form is intended only for genuine enquiries related to therapist listings, joining the directory, or general questions about the platform. It must not be used for emergencies or crisis support.
2. Information You Provide
When you submit a message, you may be asked to provide your:
Name
Email address
Phone number (optional)
Message content
You confirm that the information you provide is accurate and that you have permission to be contacted using those details.
3. How Your Email Address Will Be Used
Your email address will only be used to respond to your enquiry or follow up if clarification is required.
It will not be:
Added to any mailing list without your consent
Shared with third parties
Used for marketing unless you have opted in
4. Data Handling & Privacy
Messages sent through the form may be stored securely to help us respond and keep a record of communications.
We take reasonable steps to protect the personal data you submit.
For more information on how your data is stored or used, please refer to our Privacy Policy.
5. No Therapeutic Relationship
Submitting a message does not create a therapist-client relationship with The Therapist Finder or any listed therapist. The platform does not provide counselling, diagnosis, crisis intervention or mental health advice.
6. No Emergency Use
Do not use the website form for urgent mental health concerns.
If you need immediate help, please contact your GP, call 999, go to A&E, or call Samaritans on 116 123.
7. Misuse of the Form
You agree not to submit:
Spam or promotional content
Abusive, defamatory or illegal material
Messages intended to impersonate others
We reserve the right to block or ignore inappropriate submissions.
8. Limitation of Liability
While reasonable efforts are made to ensure the form functions correctly, The Therapist Finder is not responsible for:
Technical errors or delays
Messages not received due to spam filters or server issues
Outcomes of communication between you and any therapist listed on the site
9. Updates to These Terms
These terms may be updated occasionally. Continued use of the contact form means you accept the most recent version.
